OveloAI Terms of Service

Effective Date: August 19, 2025

1. Acceptance of Terms

Welcome to OveloAI ("we," "our," or "us"). By accessing our website, utilizing our AI assistant, or engaging our services, you ("the Client") agree to be bound by the following Terms of Service. Please read them carefully.

2. Services Provided

OveloAI provides custom development services, including but not limited to: professional website development, AI-powered chatbot creation, and business process automation systems.

Package pricing and scope are detailed on our Services page. OveloAI reserves the right to modify pricing at any time; however, the price quoted and agreed upon at the time of project initiation will be honored for that project.

Any additional features, functionalities, or services requested by the Client that fall outside the explicitly agreed-upon package scope will be considered a change order. Such changes may require additional fees, which will be communicated, agreed upon, and formalized via a written amendment before work commences.

3. Project Initiation, Timelines & Revisions

A project is considered initiated upon OveloAI's receipt of the signed Service Agreement and the required initial payment, as outlined in our separate Payment Policy.

OveloAI will use commercially reasonable efforts to deliver the project within the estimated 2-3 week timeframe, provided the Client supplies all necessary materials (e.g., brand assets, content, logins) in a timely and complete manner.

The quoted project fee includes two (2) rounds of revisions following the initial delivery. These revisions must be within the original project scope. Requests that constitute a change in scope or additional rounds of revisions may be subject to additional fees at our standard hourly rate.

4. Client Responsibilities

The Client agrees to provide all necessary materials, information, and access required for OveloAI to complete the project in a timely manner. The Client is solely responsible for ensuring that all materials provided do not infringe upon any third-party rights and are free of viruses or other harmful code.

5. Third-Party Tools & Integrations

Our services may include integration with third-party tools and platforms (e.g., Google Workspace, Zapier, Calendly). OveloAI will configure these integrations as part of the service; however, the ongoing operation, availability, pricing, and terms of these third-party services are beyond our control.

OveloAI is not liable for any service interruptions, changes in API functionality, or policies enacted by these third-party providers.

6. AI Assistant & Data Usage

OveloAI employs an AI assistant to provide expert support and information regarding our services. Your interactions with this assistant are designed to offer a better, more responsive customer experience.

Interaction Logging: To maintain service quality, improve accuracy, and train our AI models, conversations with our AI assistant (including user messages, AI responses, timestamps, and session identifiers) are securely logged. This data is handled in strict accordance with our Privacy Policy.
Acceptable Use: Our AI assistant is programmed to be a helpful expert on our specific services. You agree not to submit any sensitive or confidential information to the AI assistant that you would not wish to be logged for the purposes of service improvement.
Purpose and Transparency: The primary purpose of collecting this data is to identify client needs, improve OveloAI's services, and enhance the AI's performance for your benefit. For a comprehensive explanation of how we collect, use, and protect this data, please refer to our Privacy Policy.

7. Payments & Refunds

All payment terms are governed by our Payment & Security Policy. The Client agrees to pay the fees as outlined in the project proposal and invoice.

Due to the custom, bespoke, and digital nature of our work, all fees are non-refundable once the project has commenced, except as required by applicable law. Commencement is defined as the allocation of resources and beginning of active development work by OveloAI.

8. Intellectual Property

Upon OveloAI's receipt of full and final payment, the Client is granted a full, exclusive, and perpetual license to the final delivered website, code, and design assets created specifically for them. The Client owns the unique combination of these elements.

OveloAI retains the right to showcase the completed work in our portfolio and marketing materials. Pre-existing code, frameworks, and proprietary tools developed by OveloAI remain our intellectual property.

9. Limitation of Liability

To the fullest extent permitted by law, OveloAI's total liability to the Client for any claim is limited to the total amount of fees paid by the Client for the services directly related to the claim.

OveloAI shall not be liable for any indirect, special, incidental, or consequential damages, including but not limited to lost profits, revenue, or data, or for any business interruption arising out of or in connection with the use or performance of our services.

10. Updates to Terms

OveloAI reserves the right to modify these Terms of Service at any time. The most current version will always be posted on our website with an updated effective date. Continued use of our services after any changes constitutes acceptance of the new terms.

Compliance Verified

Our policies are managed with Enzuzo for GDPR & CCPA alignment.

OveloAI Privacy Policy

Last Updated: August 19, 2025

1. Introduction

OveloAI ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://oveloai.com, interact with our AI assistant, use our resource library, or engage our services. By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and data about your use of our services.

Personal Information You Provide: This includes information provided when contacting us or purchasing a service, such as your name, email address, business name, project details, and any other information you choose to share during the onboarding process.

Information Collected Through Automation & AI:

AI Assistant Interactions: To provide a seamless and expert customer experience, our AI assistant securely logs conversation data. This includes: user messages, AI responses, timestamps, and session identifiers. This data is used exclusively to maintain conversation context during your session, improve the accuracy and helpfulness of our AI, and train our models to better serve your needs.
Resource Library Access: When you download resources from our library, we collect non-personal analytical data such as your country, city, timestamp, and session ID. This helps us understand which resources are most valuable to our clients and guides our future content creation.
Lead Capture Automation: If you express interest in our services, any contact information you provide is processed through our secure, encrypted systems to initiate communication.

Technical Data for Service Delivery: Depending on the chosen package to build and host your projects, we may require and collect access credentials for third-party accounts (e.g., hosting logins, API keys). This data is handled with the utmost security and used solely for the purpose of delivering your service.

3. How We Use Your Information

We use the information we collect for the following purposes:

To create, manage, and deliver your custom website, AI chatbot, or automation system.
To operate, maintain, and improve our AI assistant, ensuring it provides accurate, context-aware, and helpful responses to your inquiries about our services.
To communicate with you, respond to your inquiries, and provide customer support.
To send administrative information, such as project updates, invoices, security alerts, and changes to our terms or policies.
For internal business purposes, such as data analysis, auditing, and improving our services and content.
To understand user interests and trends to enhance the quality and relevance of our resources and services.
To send marketing or promotional communications related to OveloAI, from which you can opt-out at any time using the unsubscribe link provided.

4. AI Data Handling & Purpose

OveloAI's AI agent is programmed to be a helpful and expert assistant for inquiries related to our business and services.

Purpose of Collection: Conversation data is collected exclusively to:

Identify common client questions and needs to improve our services.
Train and fine-tune our AI models for greater accuracy and usefulness.
Maintain context during your session to provide a coherent and efficient conversation.
Conduct quality assurance to ensure our AI operates as intended.

Data Stored: We securely store user messages, AI responses, timestamps, and session identifiers in an industry-standard PostgreSQL database.

We do not store personal identifiers alongside these conversations unless you voluntarily provide contact information for follow-up.

Retention: Raw conversation data is retained for a period of 30 days for quality assurance and improvement purposes. After this period, the data is permanently deleted or aggregated and anonymized for long-term model training, ensuring it cannot be linked back to any individual or specific session.

User Control: You may request to review or request the deletion of your specific conversation history by contacting us at contact@oveloai.com. Please include your session ID or approximate date/time of the conversation for efficient processing.

5. How We Share Your Information

We value your trust and do not sell, trade, or rent your personal information to third parties.

Service Providers: We share your information with trusted third-party vendors who perform services on our behalf, such as payment processing (Payoneer, Wise, Grey), data hosting, email delivery, and customer service. These partners are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) prevent fraud, (d) act in urgent circumstances to protect the personal safety of users, or (e) protect against legal liability.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.

6. Data Security

We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure.

End-to-End Encryption: All data transmissions to and from our services are encrypted via robust SSL/TLS protocols.
Database Security: We use PostgreSQL which is strictly anonymized for any unauthorized access. All database connections are encrypted.
Infrastructure Isolation: Our AI processing, database, and application layers run on separate, secure virtual machines to minimize risk.
Regular Audits: We conduct monthly security assessments and vulnerability scanning to proactively identify and address potential threats.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access and receive a copy of your personal data.
The right to rectify (correct) any inaccurate or incomplete personal data.
The right to request the deletion of your personal data.
The right to restrict or object to our processing of your personal data.
The right to data portability.

To exercise any of these rights, please contact us at contact@oveloai.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to provide our services and fulfill legal, accounting, or reporting requirements.

Specific retention periods for AI conversation data are outlined in Section 4.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Compliance Verified

Our policies are managed with Enzuzo for GDPR & CCPA alignment.

OveloAI Project Payment & Security Policy

Last Updated: August 19, 2025

OveloAI is committed to forging successful partnerships with our clients. This commitment begins with a transparent, secure, and fair financial framework. This Payment Policy outlines our procedures to protect both parties and ensure a smooth, professional workflow from project initiation to completion.

1. Payment Structure & Initiation

To begin any project, OveloAI requires an initial deposit of 50% of the total project fee. This deposit is a reservation fee for dedicated time, expertise, and project commitment. It ensures your project is prioritized and work begins immediately.

Upon agreement of the project scope, you will receive:

A Detailed Project Proposal outlining deliverables, timelines, and costs.
A Professional Invoice for the 50% deposit.
A Service Agreement for electronic signature (eSignature).

Your project will be officially scheduled and commence immediately upon our receipt of the signed Service Agreement and the successful clearance of the initial deposit.

2. Secure Payment Processing

Client financial security is our top priority. All payments are processed through internationally recognized, secure, and compliant payment gateways.

Accepted Methods: Payoneer, Wise, and Grey.
Security: Every transaction is encrypted and adheres to global PCI DSS compliance standards.
Confirmation: You will receive an immediate digital receipt and payment confirmation for every transaction.

3. Milestone Approval & Final Payment

We believe in complete transparency throughout the development process.

You will receive regular updates, at least every 24 hours, on your project's progress. Upon completion of the project and before final delivery, we will present you with the finished work for a formal review and approval.

Once you approve the final deliverable, an invoice for the remaining 50% balance will be issued. Upon receipt of the final payment, full access and ownership of the project (as per our Terms of Service) will be transferred to you immediately.

4. Refund & Project Scheduling Policy

We are confident in our ability to deliver exceptional value as outlined in our proposal.

Deposit Purpose: The initial 50% deposit is allocated to the dedicated time, strategic planning, and expertise required to initiate your project. As such, it is non-refundable.

Project Timeline: OveloAI guarantees delivery within the timeline specified in your project proposal.

Final Payment Delay: If the final payment is not received within 24 hours of project completion and approval, the project will be placed on a temporary 48-hour hold (during which all access will be suspended) to allow for resolution. We will make reasonable attempts to contact you. If the balance remains unpaid after this 48-hour grace period, OveloAI reserves the right to terminate the agreement. Unfortunately, the client will forfeit access to the completed work and any previous payments made.

5. Third-Party Services & Cost Transparency

OveloAI believes in complete budget transparency. Many projects require third-party tools (e.g., hosting providers, AI API credits, specialized software) to achieve their full functionality.

To ensure you have full control and flexibility over your budget and choices, our process is designed to empower you:

Upon project agreement and scheduling, you will be presented with a curated selection of options for any necessary third-party services.
For each requirement, we typically provide a comparison of three tiers (e.g., a free/affordable tier, a balanced professional tier, and a premium tier), complete with their honest pros, cons, and associated costs.

This allows you to make confident, informed decisions that align with your project's goals and budget before any external costs are incurred.

Please note that while we strive to maximize value, OveloAI cannot control the pricing or feature changes of these external providers. Some advanced project visions may require paid tiers for optimal performance. All third-party costs will be discussed, agreed upon, and managed directly by you, ensuring there are no unexpected fees.

Compliance Verified

Our policies are managed with Enzuzo for GDPR & CCPA alignment.